Customer Care | Ministry of Luxury
At Ministry of Luxury, customer care is at the heart of everything we do.
This section brings together all the important information about your shopping experience, from our privacy commitments and returns process to our competition rules and special-order terms.
We believe luxury begins with trust, transparency, and attention to detail.
Explore the links below to learn more about your rights, our responsibilities, and the standards we uphold in every order.
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Terms & Conditions
Our Terms & Conditions outline the foundation of your shopping experience with Ministry of Luxury. They define your rights, our obligations, and the mutual respect that underpins every transaction.
Read the full Terms & Conditions ➜
Privacy Policy
Your privacy is central to our values. We are committed to safeguarding your personal data with the same care we bring to every piece we curate.
Read the full Privacy Policy ➜
Returns & Refunds Policy
We want every purchase to feel perfect. If for any reason it isn’t, our Returns & Refunds Policy ensures a smooth and transparent process to make it right.
Read the full Returns & Refunds Policy ➜
Special Orders T&C’s
Our Special Orders service offers bespoke pieces crafted to your specifications. These terms explain how we manage custom requests to guarantee exclusivity and precision.
Read the full Special Orders T&C’s ➜
Competition T&C’s
Transparency and fairness guide all our competitions. Review our Competition Terms to understand how we uphold integrity and trust in every promotional event.
Read the full Competition T&C’s ➜
Cookies Policy
We use cookies to enhance your browsing experience and improve our site’s performance. Learn how we manage data responsibly and respectfully.
Read the full Cookies Policy ➜
Size Your Ring
Finding the perfect fit is part of the luxury experience. Our Size Your Ring guide helps you measure accurately, ensuring every piece feels made just for you.
Visit Size Your Ring ➜
FAQ’s
Have a question? Our FAQ section covers everything from delivery timelines to care tips, making your Ministry of Luxury experience seamless from start to finish.
View FAQ’s ➜
Contact Us
Our team is here to assist with any enquiry, from order support to styling advice. Reach out to us — we’re always delighted to help.