Privacy Policy

Privacy Policy

Last updated : October 2025

Ministry of Luxury (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This notice explains how we collect, use, and safeguard your data when you visit or make a purchase from our website www.ministryofluxury.co.uk.

1. Data Controller & Contact

The data controller is Ministry of Luxury Ltd, registered in the UK.
For any privacy enquiry, email privacy@ministryofluxury.co.uk.

If you are located in the EU, our EU representative for GDPR purposes can be contacted via the same email address.

2. Information We Collect

When you use our Site we may collect:

  • Identity data: name, billing and delivery address, email, phone number.

  • Transaction data: payment method, order details, invoice value (processed securely by our payment providers – we never see full card numbers).

  • Technical data: IP address, browser type, device information, cookies, and analytics identifiers.

  • Marketing preferences: opt-ins for email or SMS.

  • Customer service records: messages or chat transcripts when you contact us.

3. How We Collect Information

  • Directly from you at checkout, account creation, or through our contact forms.

  • Automatically via cookies and analytics when you browse the Site.

  • Through integrated BigCommerce systems, which log operational and security data to provide the e-commerce platform.

4. How We Use Your Information

We use your data to:

  1. Process, fulfil, and deliver your orders.

  2. Provide customer support and manage returns.

  3. Send service updates (e.g., order confirmations, shipping notifications).

  4. Improve the Site and personalise your experience.

  5. Conduct lawful marketing where you have consented.

  6. Comply with legal, accounting, and tax obligations.

We rely on the following legal bases under UK and EU law:

  • Contract performance (to deliver your purchase).

  • Legitimate interest (fraud prevention, analytics).

  • Consent (marketing communications).

  • Legal obligation (record-keeping, tax compliance).

5. Payment Processing & Third Parties

Payments are handled by Stripe, Klarna, PayPal, Google Pay, and Apple Pay using encrypted connections.
These providers act as independent controllers for your financial data.

The Site is hosted on BigCommerce, which processes customer and order data as our data processor under its GDPR-compliant Data Processing Addendum.
BigCommerce may store information in data centres located in the EU, the UK, or the US under approved transfer safeguards (e.g., UK International Data Transfer Agreement / EU Standard Contractual Clauses).

We may also share limited data with:

  • Couriers (e.g., UPS) for delivery.

  • Email and analytics tools (Meta Pixel, Google Analytics 4) under pseudonymised identifiers.

  • Professional advisers (accountants, auditors) bound by confidentiality.

We never sell your personal data.

6. Cookies & Tracking

We use cookies to:

  • Maintain your shopping basket.

  • Remember preferences.

  • Measure site performance and marketing effectiveness.

You can manage or disable cookies in your browser settings at any time.
See our Cookie Notice for details of specific cookies used by BigCommerce and third-party integrations.

7. Data Retention

We keep order and account information for six years (UK tax requirement) or as long as necessary for warranty or dispute resolution.
Marketing data is retained until you unsubscribe.

8. Your Rights (UK & EU Residents)

You have the right to:

  • Access your personal data.

  • Correct inaccuracies.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to certain processing.

  • Request data portability.

  • Withdraw consent for marketing at any time.

To exercise any right, email privacy@ministryofluxury.co.uk.
We respond within 30 days.

9. International Transfers

If data is transferred outside the UK / EEA, we ensure it is protected by lawful safeguards such as Standard Contractual Clauses or equivalent frameworks.

10. Security

We use SSL encryption (provided by BigCommerce), firewalls, and restricted access to protect your information.
However, no online system is entirely secure; please keep your account details confidential.

11. Marketing Preferences

You will only receive promotional emails if you have opted in.
You can unsubscribe through any marketing email or by contacting us.

12. Updates to This Policy

We may update this notice periodically. The latest version will always appear on our website with a new “Last updated” date.

Contact

Ministry of Luxury Ltd
Email: privacy@ministryofluxury.co.uk
Registered in the United Kingdom

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